Policies

Privacy Policy What SEFA collects, why we need it, and the choices you have over your data. Terms & Conditions The rules for using SEFA — the platform, the apps and this website.

Returns & Refund Policy When an order can be returned, how to raise it, and how the refund reaches you.

Seller Terms & Conditions The seller agreement: registration, KYC, what a store must do, what it may not do, and when an account is suspended. Commission, Payments & Settlement Policy Commission and platform fees, the payment cycle, deductions, refund adjustments, taxes and how a settlement dispute is handled. Orders, Delivery & Cancellation Policy Accepting an order, preparation time, stock, cancellations, the handover to a rider, delays and failed deliveries. Product Quality, Returns & Refund Policy Quality standards, packaging, expiry, damaged, wrong or missing items, and how a return, replacement or refund works for a store. Product Listing Policy What a store may list on SEFA, how a listing and its photographs must be prepared, and what is not allowed. Seller Privacy & Grievance Policy How a store's data is protected and used, and how to raise a complaint, escalate it and have a dispute settled.