SEFA is a marketplace that connects you with shops near you. This policy explains what we collect when you use the SEFA buyer app, the seller app, the delivery partner app or this website, why we need it, and what you can do about it.
What we collect
- Account details — your name, mobile number and email address, and for a store its legal name, store name, address and tax id.
- Location — the delivery address you save, and, if you allow it, your device's location so the app can show the shops that deliver to you and so a delivery partner can be tracked while a parcel is on its way.
- Orders — what you ordered, from which store, what it cost, and how it was paid for and delivered.
- Payout details — for a store, the bank account a payout is sent to.
- Device details — the device name, platform and notification token, so a push reaches the right handset.
- Support messages — what you write to us, so we can answer it.
Why we need it
- To create your account and sign you in, including the one-time passwords we send over SMS.
- To show shops and products near the address you are ordering to.
- To place an order, tell the store about it, hand it to a delivery partner and keep you updated.
- To settle what a store has earned, and to work out commission and returns.
- To answer support requests, prevent fraud and misuse, and meet the law where it applies.
Location
Location is used to find nearby shops, to deliver to the right place, and to show where a parcel has reached. You can turn the permission off on your device at any time and pick a saved address instead; the app will keep working.
Notifications
We send notifications about your orders, returns, payouts and your account. These travel through Firebase Cloud Messaging. You can switch them off in your device settings, but then you will not hear about an order's progress.
Who we share it with
- The store you ordered from — your name, the delivery address and the order itself, so it can be packed and handed over.
- The delivery partner — your name, the delivery address and your contact number, for that delivery only.
- Service providers — the SMS gateway that sends your one-time password, the notification service, and our hosting provider.
- The law — where we are required to produce records by a court or an authority.
We do not sell your personal data, and we do not share it for someone else's advertising.
How long we keep it
Account and order records are kept while your account is open and for as long afterwards as tax and accounting rules require. Support messages are kept while the matter is open and for a reasonable period after.
Security
Passwords are stored hashed, never in plain text. Access to the admin panel is restricted to our staff, and payout details are visible only to the account they belong to and to the staff who verify them. No system is perfect, so please keep your password to yourself and tell us straight away if you think your account has been used by someone else.
Your choices
- See and correct your details from the Profile screen in the app.
- Ask us to delete your account, which we will do unless a record has to be kept for tax or legal reasons.
- Withdraw a device permission — location or notifications — from your device settings.
Children
SEFA is not meant for anyone under 18. We do not knowingly keep an account for a child; if we find one, we close it.
Changes
When this policy changes we update this page and the date at the top of it. Carrying on using SEFA after a change means you accept the new version.
Contact
Write to us with any question about this policy, or to ask for your data to be corrected or deleted, using the support details on this page.
This policy is issued by
SEFA - A Unit Of VEHHAWK AUTOTECH PVT. LTD.
Office No TF-06, Shyam Shikhar Complex
R Tax Ground, Bapunagar
Ahmedabad, Ahmedabad District
Gujarat 380024, India
Questions about this page?
Our support team answers buyers, shops and delivery partners alike.