Returns & Refund Policy

If something is not right with your order, tell us within the return window shown on that order in the app. This page explains what can be returned and how a refund reaches you.

The return window

The window starts when the order is delivered, and the number of days is shown on the order in the app. Once it has passed, a return can no longer be raised for that order.

What can be returned

• The wrong item, size or colour was delivered.
• The item arrived damaged, broken or with a manufacturing defect.
• Part of the order is missing.
• The item does not match the description or the photographs on the listing.

The item must come back unused, in the condition it arrived in, with its tags, box and anything that came with it.

What cannot be returned

• Innerwear, socks and similar items, for hygiene reasons.
• Cosmetics, skincare and other beauty products once they have been opened or used, unless what arrived was damaged or wrong.
• Items marked on the listing as not eligible for return.
• Items damaged after delivery, or worn and used.
• Items returned without their tags, box or accessories.

How to raise a return

1. Open the order in the app and choose Return.
2. Pick the reason and add photographs where the item is damaged or wrong — it settles the matter much faster.
3. The store reviews the request. You are told in the app when it is approved, and if it is turned down, why.
4. Once approved, hand the parcel back as the app tells you — a pickup from your address, or a drop at the store.

Refunds

• A refund is started once the store has the item back and has checked it.
• It goes back the way you paid. An online payment returns to the same account or card, usually within 5 to 7 working days once we have released it, depending on your bank.
• For a cash on delivery order, the refund is paid to the bank account or UPI id you give us for it.
• Where delivery was charged, it is refunded too if the return is because of a wrong, damaged or missing item.

Cancelling instead

An order can be cancelled from the app any time before the store dispatches it, and anything already paid is refunded in full. After dispatch, use the return route above.

If a return is refused

A store may refuse a return that falls outside this policy — for example an item that has been used, or a request raised after the window. If you do not agree with the decision, write to our support with the order number and we will look at it.

Replacements

Where a store can replace a wrong or damaged item, it may offer that instead of a refund. You can accept the replacement or ask for your money back.